Privacy Policy for AI Virtual Receptionist
Last Updated: March 5, 2026
AI Virtual Receptionist (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, services, and software applications (collectively, the “Services”).
By accessing or using our Services, you consent to the practices described in this Privacy Policy.
1. Eligibility
Our Services are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information from a person under 18 has been collected, we will take steps to delete such information.
2. Information We Collect
We may collect several types of information from and about users of our Services.
Personal Information
When you request information about our Services, register for an account, or otherwise interact with us, we may collect personal information including:
Name
Company name
Mailing address
Email address
Phone number
Account login credentials
This information is referred to as Personal Contact Information.
Billing Information
When purchasing services, you may be required to provide billing details such as:
Billing name and address
Payment information
Credit card details
Payment transactions are securely processed by third-party payment processors such as Stripe. We do not store full credit card numbers on our servers.
For more information, please review Stripe’s privacy policy.
Service Data
When using our platform, users may create, upload, or store information including:
Company descriptions
Email content
Uploaded files
Photos and logos
User account details
Customer communications
This information is collectively referred to as Service Data.
Diagnostic and Technical Information
If you experience technical issues while using our Services, we may collect diagnostic data including:
Device type
Operating system version
Browser type
Error logs
IP address
This information helps us troubleshoot and improve our Services.
Website Analytics
We may automatically collect information through cookies and analytics tools, including:
IP address
Browser type
Device information
Pages visited
Links clicked
Time spent on pages
We may use services such as Google Analytics to analyze website usage and improve our Services.
Users can opt out of personalized advertising by visiting:
3. SMS Messaging Privacy
If you opt in to receive SMS or text messages from AI Virtual Receptionist, we may collect and maintain the following information:
Your mobile phone number
Your SMS consent records
Message history
Communication preferences
Your responses to messages (including STOP and HELP requests)
This information is used solely to:
Deliver requested messages
Provide service updates and notifications
Send appointment reminders
Provide customer support
Improve messaging services
SMS consent and phone numbers collected for SMS communications will not be shared, sold, or rented to any third parties for their marketing purposes.
Message frequency may vary depending on your interaction with our Services.
Message and data rates may apply depending on your mobile carrier plan.
You may opt out of SMS messages at any time by replying:
STOP
After sending STOP, you will receive confirmation that you have been unsubscribed.
For assistance, reply:
HELP
or contact us at:
Mobile carriers are not liable for delayed or undelivered messages.
4. How We Use Your Information
We use the information we collect for purposes including:
Providing and maintaining our Services
Processing transactions
Managing customer accounts
Sending service updates and notifications
Providing customer support
Improving our platform functionality
Monitoring service usage
Preventing fraud and unauthorized access
Complying with legal obligations
5. Sharing of Information
We do not sell, rent, or trade your personal information.
SMS opt-in data and consent information will never be shared with or sold to third parties or affiliates for marketing purposes.
We may share information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who help us operate our business, including:
Payment processors
Cloud hosting providers
Analytics services
Customer support tools
These providers are contractually required to safeguard your information and use it only for the services they perform for us.
Legal Requirements
We may disclose personal information when required to:
Comply with legal obligations
Respond to court orders or subpoenas
Enforce our agreements
Protect the rights or safety of our users or the public
Business Transfers
If AI Virtual Receptionist undergoes a merger, acquisition, restructuring, or asset sale, user information may be transferred as part of that transaction. The acquiring entity will remain bound by this Privacy Policy.
6. Data Retention
We retain personal information only as long as necessary to:
Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements
If you close your account, we will delete or anonymize your information within a reasonable timeframe, except where retention is required by law.
7. Data Security
We implement reasonable technical and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no system can guarantee complete security, and we cannot guarantee absolute protection of your data.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic.
Cookies help us:
Recognize returning users
Remember preferences
Analyze usage patterns
You can modify your browser settings to refuse cookies, though some features of the Services may not function properly.
9. International Data Transfers
Our servers are located in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions.
By using our Services, you consent to such transfers.
10. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Access to the information we hold about you
Correction of inaccurate information
Deletion of your information
Restriction of processing
Data portability
Requests may be submitted by contacting us using the information below.
11. California Privacy Rights (CCPA)
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
Request access to personal information collected
Request deletion of personal information
Request information about how personal data is used
Requests can be submitted using the contact information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If material changes are made, we will post the updated policy on this page and update the Last Updated date above.
Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.
13. Contact Information
If you have questions regarding this Privacy Policy or our data practices, please contact us:
AI Virtual Receptionist
Email: [email protected]